The Novato Police Department responds to thousands of alarm activations every year. Only a handful of these are valid. Officers responding to these calls are not available for other details, some of which may be of a priority nature. False alarms cause a reduction in manpower and unnecessary cost to the City of Novato. These false alarms are generally the result of operator error or system error.

City of Novato Municipal Code, 14-18.070 requires that each subscriber obtain a permit for his/her alarm system.

As of July 1, 2021, the City of Novato has partnered with a new alarm administrator, Alarm Program Systems LLC. / City Support to manage the City of Novato Alarm Program. As a Novato resident you can now register your alarm, make payments and renew your permit online through the customer management website. The new mailing address, web site address, phone number, and email address are below. 

Every residence or business operating an alarm system in Novato must obtain a permit. Please visit novato.org/feeschedule for fee information. 

*If your alarm system has 2 or more false alarm activations within a consecutive 365-day period you will be subject to fines and/or revocation of your permit per M.C. 14-18.180. The Novato Police Department is making every effort to provide the best possible law enforcement service to all segments of our community. Reducing the number of false alarms will help to achieve this end.

Contact Details:

Alarm Program Systems / City Support

Website: novatoca.citysupport.org  

Phone: Toll Free (888) 865-9770

Hours: Monday-Friday 9:00AM to 5:00PM

Email: novatoca@citysupport.org  

Mailing Address:

City of Novato - Alarm Program

P.O. Box 603

Novato, CA 94948