A relationship of trust and confidence between members of the City of Novato and the community we serve is essential. The City invites your suggestions for improving services through constructive criticism of the City’s procedures, comments indicating dissatisfaction with manner of performance, or information concerning commendable actions by City of Novato employees.

It is the purpose of these procedures to provide a prompt, just, open and expeditious disposition of the complaints regarding the conduct of employees of the City. To this end, people are encouraged to bring complaints about City operations and conduct of its members to the attention of the City, whenever a person believes that an improper act has taken place.

People are also encouraged to compliment our procedures and members of our organization when their actions warrant commendations. Any commendation of the actions of our personnel will result in appropriate recognition.

Complaints against City personnel will be handled in a prompt and unbiased manner. Every complaint will be investigated, and will include a conclusion and a recommendation concerning appropriate action to be taken.

Please note that it is not necessary to be a Citizen of the United States, nor a legal resident, in order to make a complaint or comment about City of Novato personnel. Complaints or compliments can be submitted using the form below or by other means such as in person, by mail (paper form), email: hr@novato.org or by phone: (415) 899-8914.

Some of the most commonly asked questions regarding these procedures are available below.

Commonly Asked Questions (PDF)