Use this online form to submit your service request and it will be routed directly to the appropriate City department for resolution. This service request is for non-emergency requests and is monitored only during business hours (see below). Emergency requests, such as sewer backups, water main breaks, and downed trees blocking a street should be reported by calling the phone numbers below.
|After-hours Public Works emergencies (sewer backups, water main breaks, downed trees blocking a street, etc.)||415.897.4361|
|Power Outages (PG&E)||800.743.5000|
|Downed Power Lines (911 first, then PG&E)||800.743.5000|
|Traffic Signal & Streetlight Outages (DC Electric)||866.523.8386|
Please click on the categories below to find information about common issues. If you do not find the answer to your issue, please log in or register to make a new service request. You can also upload a photo or file in your request. Once submitted, you will receive notification, via e-mail, on the status of your request.
If you have issues submitting your request please contact us at 415-899-8900, weekdays 9 a.m. to 5 p.m. (note the City is closed on alternating Fridays, please check our calendar for these dates) or e-mail us at firstname.lastname@example.org.
NOTE: To report issues to the Novato Police Department (including abandoned vehicles, theft, etc...), please File a Police Report which is available online in English and Spanish. These reports will be routed directly to Novato PD.