Risk Management and Claims

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Risk Management Program

The City's Risk Management program operates within the Administrative Services Department. The goal of the program is to establish and maintain internal fiscal and policy controls to avert risk to the organization and employees, including ensuring city assets are protected from loss, theft, and misuse and protecting employees from mistreatment. The Risk Management program is responsible for reviewing and determining the appropriate city action for any claims submitted against the city.

Claims Information

What is a claim? 

In the event you believe the City has caused damage to your personal property or bodily harm, you have the right to file a claim against the city for damages.

How do I file a claim for monetary damages against the City? 
A Claim Form (PDF) is available online, as well as at the City Administrative Offices. Claims must be filed with the city within six months from the date of the incident. The claim form should be completed with the most detailed and specific information available. Incomplete claim forms will be returned to the claimant as insufficient. Refer to Government Code Section 910 for more information. Please return the claim form to 922 Machin Ave Novato, CA 94945. 

What happens to the claim after it is filed? 
Generally, the claim is forwarded to the city's claim adjuster for handling. The claim adjuster will contact the claimant to discuss the claim and determine damages. The adjuster recommends to the city if the claim should be accepted or denied.

How do I file a claim for damages or lost property against the Police Department? 
For police-related incidents, claims are to be filed with the City and are to be submitted on an official Novato claim form. A Claim Form (PDF) is available online, as well as at  the City Administrative Offices. Claims must be filed with the city within six months from the date of the incident. The claim form should be completed with the most detailed and specific information available. Incomplete claim forms will be returned to the claimant as insufficient. Please return the claim form to 922 Machin Ave Novato, CA 94945