Online Police Reporting - Frequently Asked Questions

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Question


What do I do if online incident reporting is not right for me?

Answer


If your incident is an emergency, call 911. If a non-emergency call (415) 897-4361 or visit the Police Department at 909 Machin Avenue.

Question


What if this happened in another city? Can I file a report using this online police citizen reporting system?

Answer


No, If a crime took place outside of the City of Novato, please contact the Police department for that city.

Note: A Novato resident may file an online police report for identity theft that occurred outside Novato City limits.

Question


What if this happened on a state Freeway?

Answer


If this took place on a state Freeway please call the California Highway Patrol Office at (800) 835-5247

Question


What is a known suspect?

Answer


A known suspect is when you or someone else knows the person or where to find the person who committed the crime, or when you have clear identifying information like the license plate number of the vehicle the suspect(s) were in.

Question


What do I do if I don’t have an email address?

Answer


If you don’t have a valid email address where you can send and receive email, you can sign up for a free account at many sites including Google and Microsoft Outlook. Otherwise, please call (415) 897-4361 or visit the Novato Police Department at 909 Machin Avenue.

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